GENERAL CONDITIONS

All tours are arranged by Scotland Whisky Tours. We accept the booking in good faith and you agree there are no reasons which have not been disclosed to us by email, before booking (eg severe incapability) which may make it unwise for you or your party, to embark on the tour. Whilst we endeavour to support your food requirements it is your responsibility to check with food providers regarding content.

The price of your holiday is guaranteed in pounds sterling and will not be subject to any variations, either increase or decrease except, for those resulting from changes in either the cost of fuel or government taxes. If you or any member of your party is considered causing offence, danger, damage or distress to others whilst on tour, we reserve the right to cancel or terminate their holiday from this point. If this situation arises, we will be under no obligation to cover expenses incurred, nor shall we consider any claims for compensation or refunds.

PAYMENT

All quotes are in pounds sterling therefore all payments should be made in pounds sterling. A minimum 30% deposit of the tour cost is required upon booking. We accept bank transfer, credit card payment can be made be made through Western Union direct into our bank account. Final balance must clear our UK bank no less than 2 calendar months prior to your arrival. We request that the person making the booking, is responsible for full tour payment for each person travelling in his/her party.

ALTERATIONS TO TOURS

Itineraries may need to be changed by us due to weather or circumstances beyond our control. All clients will be informed of any such change prior to, or during the vacation.

CANCELLATION BY CLIENT

Deposits are non refundable. Should you have to cancel your booking for any reason, please inform Scotland Whisky Tours immediately by email. Loss of monies may be recovered through your travel insurance, subject to the terms of the policy and we would therefore encourage you to obtain cancellation cover from your insurance provider, as soon as your vacation is booked. If you cancel within two months of your start date, there is no refund, however we would happily provide supporting documentation for any travel insurance claim.

CANCELLATION BY SCOTLAND WHISKY TOURS

In the unlikely event of us cancelling your tour (due to circumstances beyond our control) a full refund, or replacement will be offered.

CANCELLATION OF FERRIES

In the unlikely event of a cancellation (by the ferry company) they arrange a sailing on an alternative ferry, as soon as possible. If overnight accommodation is required as a result, this is NOT covered by the ferry company or Scotland Whisky Tours, it is at your expense – we recommend you check your travel insurance on booking. If you have Marcus on tour, you would also be liable for his accommodation.

INSURANCE

All guests travelling with Scotland Whisky Tours are strongly advised to take out insurance against cancellation, theft and medical expenses. We advise you to read your insurance T&C before leaving home.

COMPLAINTS

Any complaints should be made directly to the service provider in the first instance and contacting Scotland Whisky Tours within 24 hours, by email to liz@scotlandwhiskytours.com